Terms of Service

Who we are

Hey Nellie is operated by Hey Nellie App Pte. Ltd. ("we", "us"). When we say "the service", we mean the Hey Nellie app, website, and everything they connect to.

What Hey Nellie is

Hey Nellie is a family organisation assistant. Nellie turns what you tell her into reminders, tasks, lists, calendar events and notes, keeps your household in sync, and stores the documents you choose to give her.

Nellie's replies are generated by AI. She tries hard to be right, but she can misunderstand or make mistakes — double-check anything important. Nellie is not a doctor, lawyer, or financial adviser, and nothing she says is professional advice. Hey Nellie is not an emergency service.

Your account

When you create an account:

• You must be at least 16 to create an account. Household members you invite are your responsibility if they are minors.
• Keep your login details safe — you are responsible for activity on your account.
• Give us accurate information and keep it up to date.

Your content

Everything you put into Hey Nellie — tasks, notes, messages, documents, photos — stays yours. You give us permission to store and process it purely to run the service for you and your household (for example, letting Nellie read a message so she can create the reminder you asked for). How AI processing works, who receives your data, and how you consent to it are described in our Privacy Policy.

Content you share with your household is visible to its members. Do not upload anything unlawful, anything you do not have the right to share, or information about another person unless you have a proper reason and the right to do so.

Acceptable use

Do not misuse the service — no attempts to break, overload, or reverse-engineer it, no trying to access another account, no using it to harass or harm others, and no using Nellie to generate unlawful content.

Subscriptions and billing

Parts of Hey Nellie may require a paid subscription. Prices and terms are shown before you pay, purchases made in the iOS app are billed and managed through your Apple account, and subscriptions renew automatically until cancelled in your device settings.

To change or cancel a subscription, use the subscription management tools in the app store where you subscribed. We do not control app-store refund decisions, but we will help point you to the right support route where we can.

Our intellectual property

Hey Nellie — the app, website, brand, design, software, features, and content we provide — belongs to us or our licensors. These terms do not transfer ownership of our intellectual property to you.

Changes to the service

Hey Nellie is young and improving fast. Features may change, and we may add, alter, or retire parts of the service. If we make a change that materially reduces what you have paid for, we will tell you first.

Ending things

You can stop using Hey Nellie and delete your account at any time. We may suspend or close accounts that break these terms. When your account is deleted, we remove your data as described in our Privacy Policy.

Disclaimers and liability

The service is provided "as is". To the fullest extent the law allows, we disclaim implied warranties and are not liable for indirect or consequential losses, or for decisions made in reliance on AI-generated content.

Nothing in these terms excludes liability that cannot be excluded by law.

Governing law

These terms are governed by the laws of Singapore, and disputes belong to the courts of Singapore, except where consumer protection law gives you the right to bring a claim somewhere else.

Changes to these terms

We will update this page when the terms change and revise the "Last updated" date above. For material changes we will give you notice in the app or by email.

Contact us

Questions, feedback, or requests: support@heynellie.app.