Customer Support

Getting started

Once Hey Nellie is available, download the app from the App Store or Google Play, create an adult account, and set up your household. You can then brain dump what is on your mind and let Nellie help turn it into reminders, tasks, and family notes.

Managing household members

The adult account holder controls the household. You can add household members so Nellie can organise reminders and notes around real family life, including children, partners, co-parents, carers, or relatives.

Only add details that are useful for family organisation, and remove information when it is no longer needed.

Deleting your account

Use the in-app account deletion option where available. If you cannot access the app or need help with deletion, email support@heynellie.app from the email address linked to your account.

Billing and subscriptions

Subscriptions, renewals, cancellations, and refunds are managed by the Apple App Store or Google Play. Use the subscription settings in the store where you subscribed.

If you are not sure where your subscription was created, contact support and include the email address on your Hey Nellie account, but do not send card numbers or sensitive payment details.